Agent & Rules Registry
Which agents and SOP / rule files apply to which business unit. This is foundational configuration — no agent is created or run here. The shape is designed so a future “Create Agent” flow can bind an agent to a business unit, input sources, allowed actions, approval requirements, and rule files.
Agents
Allowed actions; drafts always require human approval before execution
| Agent | Business units | Inputs | Allowed actions | Policies / consumption | Status |
|---|---|---|---|---|---|
Lead Orchestrator Computes each case's next action from records; routes work, never sends. | all units | internal, outlook | read recordscompute next action | 5 policiesUses seeded rules | Active |
Email Drafter Drafts client/DMC replies as approval objects — no sending. | BespokeMICETicketingCruiseFIT | outlook, internal | read recordsdraft client email ⚠draft DMC email ⚠ | 3 policiesConfigured only | Configured only |
DMC Itinerary QC Reviews outbound DMC proposals (routing, pacing, hotels, margin leakage). | BespokeMICE | internal, upload | read recordsitinerary QC | 3 policiesConfigured only | Configured only |
FIT Ticketing Assistant Helps with individual air/hotel options and booking holds (not full itineraries). | TicketingCruiseFIT | outlook, webform | read recordsdraft client email ⚠ | 3 policiesNot implemented | Not implemented |
Corporate Ticketing Monitor Watches corporate accounts, SLA, billing and statement reconciliation. | Ticketing | outlook, internal | read recordsreconcile finance | 3 policiesNot implemented | Not implemented |
Group Tour Inventory Monitor Tracks seat/room inventory and load factor for fixed departures. | Group | internal | read recordsmonitor inventory | 3 policiesNot implemented | Not implemented |
MICE Proposal Assistant Drafts incentive/event concepts and costings as proposals for approval. | MICE | outlook, internal | read recordsdraft proposal ⚠ | 3 policiesNot implemented | Not implemented |
Inbound DMC Ops Assistant Handles overseas-agent requests for SG/Japan ground handling (we are the DMC). | Bespoke | outlook | read recordsdraft client email ⚠ | 3 policiesNot implemented | Not implemented |
Finance / Invoicing Agent Prepares invoices and reconciles payments — never posts to Xero without approval. | all units | internal, outlook | read recordsdraft invoice ⚠reconcile finance | 7 policiesConfigured only | Configured only |
Actions marked ⚠ produce an approval object — nothing external is sent, posted, or committed without human approval. SOP/rule files are referenced paths; the markdown library is future work.
Customized private travel for individuals, families and affluent small groups. DMC RFQ → itinerary → proposal → deposit & final invoice.
Corporate incentive, meetings, events, retreats and group movements.
Fixed-departure group tours or future curated thematic groups. Currently paused / rebuilding.
Air ticketing for retail and corporate accounts: live fare, PNR hold, payment-before-issue, ticketing and servicing.
Cruise cabin enquiries, live cabin/category availability, deposit/payment, booking confirmation and sailing support.
Simple free-independent-travel components such as hotel-only, flight + hotel, transfers, and small non-bespoke arrangements.
Insurance, visa guidance, VIP airport service, fast-track, restaurants, special access — usually attached to a trip.
Supplier onboarding, registration, pricing, sample itineraries and the experience database. Infrastructure line.
Uncategorised — triage to redirect, nurture, or close.