Business Policy Registry

The canonical source of truth for business strategy & rules across all units. The ERP reads policy from here; agent MD / SOP files should reference or be updated from these policies.

ERP policy is canonical. Linked MD files should reference or be updated from this policy — but no automatic MD rewrite happens yet. A full policy approval / versioning workflow is not built. To change strategy: update the ERP policy here first, then generate & review MD patches separately. No external systems or agent behaviour change automatically from this page.Runtime enforcement is currently implemented only where a Policy Trace appears (Private Bespoke checklist, AI recommendation, and draft review). Placeholder policies are not enforced.

Policies

Active

Draft

Placeholder

values not yet defined

Bespoke / Private Tour

7 policy/policies

Bespoke

Trip brief — minimum fields before initial proposalTrip brief

v1.0 · effective 14 Jun 2026 · owner Tianyi (Owner)

Active · checklist enforced

The must-have fields needed before sending an initial proposal. Budget is captured only if the client provides it — if missing, give PPPD guidance instead of blocking.

Canonical rules

• Destination(s) confirmed.
• Dates, or an approximate month + trip duration.
• Travellers + room configuration.
• Flights booked status — if not booked, ask whether they need flight help.
• Budget only if the client provides it; if missing, provide DT-quality PPPD guidance instead of blocking (see pricing policy).

Impacted agents

Lead OrchestratorEmail DrafterDMC Itinerary QC

Linked MD / SOP files

sop/private-bespoke.md, sop/whats-discovery.md

reference path only — not auto-synced

Data fields affected

destinationsstartDatetripBrief.approxMonthtripBrief.durationNightspaxAdultspaxChildrenpaxInfantstripBrief.roomConfigtripBrief.flightsBookedbudget

Refinement fields — good-to-have now, required after depositTrip brief

v1.0 · effective 14 Jun 2026 · owner Tianyi (Owner)

Active · advisory only

Captured if volunteered before the initial proposal (do not block on them), but required once a deposit is taken and the trip is refined.

Canonical rules

• Travel style & pace.
• Hotel level / tier.
• Guide / vehicle preferences.
• Mobility / health needs.
• Meals / dietary / religious restrictions.
• Must-see / must-do and specific interests.
• Special occasions and detailed preferences.

Impacted agents

Lead OrchestratorEmail DrafterDMC Itinerary QC

Linked MD / SOP files

sop/private-bespoke.md, sop/whats-discovery.md

reference path only — not auto-synced

Data fields affected

tripBrief.hotelLeveltripBrief.pacetripBrief.mobilityNotestripBrief.dietaryNotestripBrief.mustSeetripBrief.mustDotripBrief.mainIntereststripBrief.specialOccasiontripBrief.residenceCity

Budget handling & PPPD guidancePricing

v1.0 · effective 14 Jun 2026 · owner Tianyi (Owner)

Active · advisory only

If the client provides a budget, capture it. If not, do NOT block — provide DT-quality per-person-per-day (PPPD) guidance by destination to set expectations.

Canonical rules

• Capture client budget when provided (with confidence level).
• When budget is missing, use PPPD guidance by region instead of blocking.
• PPPD guidance — Southeast Asia: from SGD 600 (historical minimum; verify against current source).
• PPPD guidance — Rest of Asia: from SGD 800 (historical minimum; verify against current source).
• PPPD guidance — Africa / Middle East / Oceania: from SGD 1000 (historical minimum; verify against current source).
• PPPD guidance — Europe / Americas: from SGD 1200 (historical minimum; verify against current source).
• Final price = DMC cost + minimum 10% margin (see margin gate).

Impacted agents

salesEmail DrafterLead Orchestrator

Linked MD / SOP files

sop/pricing-floors.md, sop/margin-gate.md

reference path only — not auto-synced

Data fields affected

budgetbudgetConfidenceexpectedRevenue

Note: PPPD floors are historical minimums seeded from the brief — treat as guidance and verify against the current source before quoting.

DMC soft RFQ readiness & no supplier commitment before depositApproval

v1.0 · effective 14 Jun 2026 · owner Tianyi (Owner)

Active · approval required

Pre-deposit DMC outreach is a soft RFQ with no supplier commitment. Verify deposit in bank before any DMC/supplier commitment.

Canonical rules

• Pre-deposit DMC outreach is always a soft RFQ — no supplier commitment.
• Use reference itineraries & cost benchmarks before bothering DMCs where possible.
• Verify deposit in the bank before committing to any DMC/supplier.

Impacted agents

DMC Itinerary QCLead OrchestratorFinance / Invoicing Agent

Linked MD / SOP files

sop/dmc-rfq.md

reference path only — not auto-synced

Data fields affected

rfqsquotesinvoices

Inbound DMC — ground handling brief fieldsTrip brief

v0.2 · no effective date · owner Tianyi (Owner)

Draft · not enforced

Fields needed from the overseas agent to draft an SG/Japan ground programme.

Canonical rules

• Draft — overseas agent/partner, inbound destination (SG/Japan), pax & dates, service level. Confirm before activation.

Impacted agents

Inbound DMC Ops Assistant

Linked MD / SOP files

sop/inbound-dmc.md

reference path only — not auto-synced

Data fields affected

destinationspaxAdultsstartDate

Inbound DMC — net / markup / minimum ground feePricing

v0.0 · no effective date · owner Tianyi (Owner)

Placeholder · not enforced

Net rate handling, markup to the overseas agent, and minimum ground fee.

Canonical rules

• Placeholder — markup % and minimum ground fee not yet defined.

Impacted agents

Inbound DMC Ops AssistantFinance / Invoicing Agent

Linked MD / SOP files

sop/inbound-dmc.md

reference path only — not auto-synced

Data fields affected

expectedRevenueexpectedGrossProfit

Inbound DMC — partner / agent source-market handlingWorkflow

v0.0 · no effective date · owner Tianyi (Owner)

Placeholder · not enforced

How to handle requests by overseas agent source market and partner tier.

Canonical rules

• Placeholder — source-market handling and partner tiers not yet defined.

Impacted agents

Inbound DMC Ops Assistant

Linked MD / SOP files

sop/inbound-dmc.md

reference path only — not auto-synced

Data fields affected

—

MICE / Incentive

3 policy/policies

MICE

MICE — proposal / deposit policyFinance

v0.0 · no effective date · owner Tianyi (Owner)

Placeholder · not enforced

Proposal validity and deposit terms for MICE / incentive groups.

Canonical rules

• Placeholder — proposal validity and deposit schedule not yet defined.

Impacted agents

MICE Proposal AssistantFinance / Invoicing Agent

Linked MD / SOP files

sop/mice-incentive.md

reference path only — not auto-synced

Data fields affected

invoices

MICE — minimum margin / supplier commitment gateApproval

v0.0 · no effective date · owner Tianyi (Owner)

Placeholder · not enforced

Minimum margin to proceed and the gate before committing suppliers.

Canonical rules

• Placeholder — minimum margin % and supplier-commitment gate not yet defined.

Impacted agents

MICE Proposal AssistantLead Orchestrator

Linked MD / SOP files

sop/mice-incentive.md, sop/margin-gate.md

reference path only — not auto-synced

Data fields affected

expectedGrossProfitquotes

MICE — required RFP fieldsTrip brief

v0.2 · no effective date · owner Tianyi (Owner)

Draft · not enforced

Fields needed to respond to a MICE RFP (group size, objectives, dates, budget per head).

Canonical rules

• Draft — group size & profile, objectives/theme, dates & destination, budget per head. Confirm before activation.

Impacted agents

MICE Proposal Assistant

Linked MD / SOP files

sop/mice-incentive.md

reference path only — not auto-synced

Data fields affected

paxAdultsdestinationsstartDatebudget

Group Tour

3 policy/policies

Group

Group Tours — minimum pax to confirm departureWorkflow

v0.0 · no effective date · owner Tianyi (Owner)

Placeholder · not enforced

Minimum number of confirmed travellers required to guarantee a fixed departure.

Canonical rules

• Placeholder — minimum pax to confirm departure not yet defined (module dormant).

Impacted agents

Group Tour Inventory Monitor

Linked MD / SOP files

sop/group-tours.md

reference path only — not auto-synced

Data fields affected

paxAdults

Group Tours — deposit / final payment deadlinesFinance

v0.0 · no effective date · owner Tianyi (Owner)

Placeholder · not enforced

Deposit and final balance deadlines relative to departure.

Canonical rules

• Placeholder — deposit and final-payment deadlines not yet defined.

Impacted agents

Group Tour Inventory MonitorFinance / Invoicing Agent

Linked MD / SOP files

sop/group-tours.md

reference path only — not auto-synced

Data fields affected

invoices

Group Tours — cancellation thresholdFinance

v0.0 · no effective date · owner Tianyi (Owner)

Placeholder · not enforced

Cut-off and penalty schedule for cancelling a departure.

Canonical rules

• Placeholder — cancellation cut-off and penalty schedule not yet defined.

Impacted agents

Group Tour Inventory Monitor

Linked MD / SOP files

sop/group-tours.md

reference path only — not auto-synced

Data fields affected

—

Air Ticketing

6 policy/policies

Ticketing

FIT — ticket / hotel-only case fieldsTrip brief

v0.1 · effective 14 Jun 2026 · owner Tianyi (Owner)

Active · advisory only

Minimum fields for an air/hotel-only request (not a full itinerary).

Canonical rules

• Travel dates.
• Pax.
• Flight and/or hotel preferences.
• Budget (if provided).

Impacted agents

FIT Ticketing Assistant

Linked MD / SOP files

sop/fit-air-hotel.md

reference path only — not auto-synced

Data fields affected

startDateendDatepaxAdultspreferencesbudget

FIT — service feeService fee

v0.0 · no effective date · owner Tianyi (Owner)

Placeholder · not enforced

Service fee for FIT air/hotel bookings.

Canonical rules

• Placeholder — service fee value not yet defined. Do not apply until ratified.

Impacted agents

FIT Ticketing AssistantFinance / Invoicing Agent

Linked MD / SOP files

sop/fit-air-hotel.md

reference path only — not auto-synced

Data fields affected

expectedRevenueexpectedGrossProfit

FIT — quote validity / ticketing deadlineWorkflow

v0.0 · no effective date · owner Tianyi (Owner)

Placeholder · not enforced

How long a fare quote is valid and the ticketing deadline.

Canonical rules

• Placeholder — quote validity window and ticketing deadline not yet defined.

Impacted agents

FIT Ticketing Assistant

Linked MD / SOP files

sop/fit-air-hotel.md

reference path only — not auto-synced

Data fields affected

nextActionDue

Corporate — account service feeService fee

v0.0 · no effective date · owner Tianyi (Owner)

Placeholder · not enforced

Service fee per ticket / per transaction on a corporate account.

Canonical rules

• Placeholder — corporate service fee not yet defined per account/contract.

Impacted agents

Corporate Ticketing MonitorFinance / Invoicing Agent

Linked MD / SOP files

sop/corporate-ticketing.md

reference path only — not auto-synced

Data fields affected

expectedRevenue

Corporate — SLA / billing / account statementWorkflow

v0.0 · no effective date · owner Tianyi (Owner)

Placeholder · not enforced

Service level, billing cycle, and account statement cadence.

Canonical rules

• Placeholder — SLA targets, billing cycle, and statement cadence not yet defined.

Impacted agents

Corporate Ticketing Monitor

Linked MD / SOP files

sop/corporate-ticketing.md, sop/account-sla.md

reference path only — not auto-synced

Data fields affected

invoices

Corporate — reissue / refund handlingFinance

v0.0 · no effective date · owner Tianyi (Owner)

Placeholder · not enforced

Rules for ticket reissue and refund processing on corporate accounts.

Canonical rules

• Placeholder — reissue/refund fees and approval path not yet defined.

Impacted agents

Corporate Ticketing MonitorFinance / Invoicing Agent

Linked MD / SOP files

sop/corporate-ticketing.md

reference path only — not auto-synced

Data fields affected

payments

FIT

3 policy/policies

FIT

FIT — ticket / hotel-only case fieldsTrip brief

v0.1 · effective 14 Jun 2026 · owner Tianyi (Owner)

Active · advisory only

Minimum fields for an air/hotel-only request (not a full itinerary).

Canonical rules

• Travel dates.
• Pax.
• Flight and/or hotel preferences.
• Budget (if provided).

Impacted agents

FIT Ticketing Assistant

Linked MD / SOP files

sop/fit-air-hotel.md

reference path only — not auto-synced

Data fields affected

startDateendDatepaxAdultspreferencesbudget

FIT — service feeService fee

v0.0 · no effective date · owner Tianyi (Owner)

Placeholder · not enforced

Service fee for FIT air/hotel bookings.

Canonical rules

• Placeholder — service fee value not yet defined. Do not apply until ratified.

Impacted agents

FIT Ticketing AssistantFinance / Invoicing Agent

Linked MD / SOP files

sop/fit-air-hotel.md

reference path only — not auto-synced

Data fields affected

expectedRevenueexpectedGrossProfit

FIT — quote validity / ticketing deadlineWorkflow

v0.0 · no effective date · owner Tianyi (Owner)

Placeholder · not enforced

How long a fare quote is valid and the ticketing deadline.

Canonical rules

• Placeholder — quote validity window and ticketing deadline not yet defined.

Impacted agents

FIT Ticketing Assistant

Linked MD / SOP files

sop/fit-air-hotel.md

reference path only — not auto-synced

Data fields affected

nextActionDue

Linked file paths (e.g. sop/private-bespoke.md) are references — the markdown library and an MD-sync tool are future work. See Agents & Rules for how agents depend on these policies.